WE ALL CAN FALL ON HARD TIMES…
For many households, making ends meet is a daily struggle—often requiring impossible choices between heating their home, filling critical prescriptions, or putting food on the table. We understand the stress and uncertainty these situations create, and we are here to help. Whether you are a homeowner, paying a mortgage, or renting, utility assistance may be available to help ease the financial and emotional burden that comes with rising housing and utility costs. Our goal is to provide timely support and resources that help families remain safely housed, avoid utility shut-offs, and maintain stability in their homes.
Translation services are available if needed.
All request for utility assistance is provided by appointment ONLY. Please note that you will not receive a follow-up email or call. Once you have selected your appointment date & time, it is scheduled. Please click here to open appointment calendar
ACTS does not cover:
- Northern Virginia Electric Cooperative (NOVEC)
- Prince William County Service Authority (PWCSA)
- Columbia Gas
- Virginia American Water (VAWC)
- Dominion Virginia Power (DOM)
- City of Manassas Utilities
- City of Manassas Park Utilities
Customer applications are reviewed on a case-by-case basis to determine eligibility. If approved, the benefit is paid directly to the customer’s energy provide. Utility assistance will only be provided once every 6 months.
Book an appointment via email: EAinfo@actspwc.org
The Emergency Assistance Program was established to assist families and individuals in crisis with an immediate emergency, particularly when facing the disconnection of their power or water. Our assistance is designed to be a temporary measure only. Case managers work with each client to connect them with resources that can provide more permanent help. The financial assistance has been possible through the generosity of our community partners including our Faith Based partners, Dominion, NOVEC, Quickies, American Water, Columbia Gas, Salvation Army and Francis House.
ACTS is proud partner of EnergyShare. EnergyShare is a crisis program of last resort that helps pay energy bills for any type of heating and cooling source (wood, oil, natural gas, propane, kerosene, electric) for those who qualify. EnergyShare is not income based so any customer in crisis is eligible to apply.
• Heating - Oct. 1 - May 31
• Cooling - June 1 - Sept. 30
At risk populations may be eligible for additional assistance including
• Individuals 60 and older
• Military veterans
• Individuals living with disabilities
Customer applications are reviewed on a case-by-case basis to determine eligibility. If approved, the benefit is paid directly to the customer’s energy provider.
Customers who receive EnergyShare bill payment assistance are eligible to receive a free home energy assessment and the installation of free energy efficiency upgrades to help save on their energy costs.
The safety and well-being of our customers and weatherization partners is paramount. Enhanced safety measures have been put in place and projects are being scheduled at the discretion of the weatherization partners and our customers.
• LED lighting
• Faucet aerators
• Hot water pipe wrap insulation
• Heat pump tune-up
• Air and duct sealing
• High efficiency central furnace fan motor replacement
• Low-flow shower heads
• Attic/floor insulation
• Hot water heater tank wrap
• A/C tune-up
• ENERGY STAR refrigerator replacement
*Installed measures are based on observations made during the home energy audit
ACTS’ Emergency Assistance Program provides rent and mortgage assistance to help clients avoid being evicted or from home foreclosure. The program is offered as funding permits.
Following the receipt of a 5 Day Pay-or-Quit Notice (or equivalent) for rentals or a notice of foreclosure from your mortgage company and documentation of the crisis, PWC households are eligible to request an appointment for assistance. Eligibility will be determined once all paperwork is complete and documentation is received. If approved for assistance, funds will be sent directly to the landlord or mortgage company.
Do you meet these requirements?
• Are you a Prince William Area resident?
• Do you have a disconnection notice?
• Do you have an eviction or foreclosure notice?
• Do you have 30 uninterrupted minutes available for a in-person interview?
Please note: Requesting an appointment does not ensure that you will receive full or partial payment assistance.
By participating in the Emergency Assistance program, you understand that your personal information may be shared within ACTS or other agencies in regards to your assistance needs.
For Dominion customers ACTS offers EnergyShare program throughout Prince William County. EnergyShare is a year-round assistance program (heating and cooling) that helps customers with energy bill payment during the following periods:
ACTS offers utility assistance throughout Prince William County to customers of the following utilities:
• Northern Virginia Electric Cooperative (NOVEC)
• Prince William County Service Authority (PWCSA)
• Columbia Gas
• Virginia American Water (VAWC)
• City of Manassas Utilities
• City of Manassas Park Utilities
• How: Have a City of Manassas bill with a “Past Due” or “Disconnection” notice
• What to bring: Most current City of Manassas Utility bill & Photo ID appointments will be first come, first served.
Appointments will take about 30 minutes to complete
ACTS' utility assistance program helps individuals and families facing financial hardships keep their lights on, homes warm, and water running. By providing critical support for utility payments, we prevent disruptions that can lead to greater challenges, such as health risks or housing instability. This assistance ensures that families can focus on rebuilding stability without the burden of losing access to essential services. Through the generosity of donors and community partners, we help neighbors in need maintain a safe and functional living environment.
